December 21, 2024
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How do we actually become a customer?

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cliffpeskin
New Contributor

‎10-25-2023 11:27 AM - edited ‎10-25-2023 11:28 AM

We are trying to integrate Marqueta's Card Issuance API/solution with our app but don't know how to become a customer and get live environment API keys.

We have filled out the Contact Us form (marqeta.com/contact-us) several times and are yet to hear from anyone after about a week.

If anyone has any thoughts or suggestions that would be greatly appreciated!! 

 

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reneemq
Community Manager
Community Manager

‎10-25-2023 11:52 AM

Hi @cliffpeskin .  Thanks for reaching out.  I have been in touch with our account team to raise this to their attention.  Someone should be reaching out in the next day or so.  

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reneemq
Community Manager
Community Manager

‎10-25-2023 11:52 AM

Hi @cliffpeskin .  Thanks for reaching out.  I have been in touch with our account team to raise this to their attention.  Someone should be reaching out in the next day or so.  

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cliffpeskin
New Contributor
In response to reneemq

‎10-25-2023 03:22 PM

Awesome thanks @reneemq 

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cliffpeskin
New Contributor
In response to reneemq

‎10-30-2023 01:05 PM - edited ‎10-31-2023 08:41 AM

Hi @reneemq, Really appreciate your following up with the account team but it's been almost a week and still have not heard from anybody. Could you maybe follow up again?

Thanks very much,
Cliff

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reneemq
Community Manager
Community Manager

‎12-11-2023 02:57 PM

Hi @cliffpeskin .  Our sales team reached out to you on 11/07.  Hopefully everything is squared away now and you are in active conversations with the team.  Thanks!