December 3, 2022
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Denied KYC on Sandbox

Denied KYC on Sandbox

hydrogen_tech
New Contributor

I'm trying to KYC a customer, not a business and receive the following in the response: 

"created_time": "2022-09-14T11:04:35",
"last_modified_time": "2022-09-14T11:04:35",
"token": "450f3fc9-be67-4d38-89f9-77221baf73f3",
"user_token": "3048e6bd-b27f-4ea9-8787-6062afaf316f",
"result": {
"status": "failure",
                "codes": [
                    {
                        "code": "Denied KYC"
                    }
                ]
            },
"manual_override": false,
"questions": [],
"reference_id": "S-74FJHikChUVY4L6dKlL6"

Does anyone have an idea what this error code means? Is it that the customer was not successfully KYC-ed, is it that the setup is not KYC enabled, is it something else?

Do I need to use certain test data on Sandbox to pass the KYC check?

Thank you.

1 ACCEPTED SOLUTION

emawutor
Marqeta Staff
Marqeta Staff

Hi- KYC functionality isn't available in our public sandbox. It's only available in the private sandbox configured by Marqeta. The private sandbox is issued to customers once they sign an MSA. 

View solution in original post

2 REPLIES 2

ColeCallahan
Community Manager
Community Manager

Hi @hydrogen_tech ,

Community Manager here. Thank you for joining the Marqeta Developer Community. We are happy to have you join us. Sending this to my team for a response. Stay tuned.

emawutor
Marqeta Staff
Marqeta Staff

Hi- KYC functionality isn't available in our public sandbox. It's only available in the private sandbox configured by Marqeta. The private sandbox is issued to customers once they sign an MSA.