KYB gateway timeout error

[enriquejmnz]

Hi team.

Lately We are seeing an error "KYB gateway timeout error" when performing KYC verification through this endpoint: POST /v3/kyc.
The issue started to happen this month, however,  it was working fine before.

Is there anything we can do to fix it? We are getting stuck with lots of verification process for our customers because of this.

Thanks. 

Regards. Enrique

[reneemq]

Hi @enriquejmnz .  It seems that the KYB gateway timeout error could be due to an outage or a schema change. I can reach out to the technical team for further investigation and resolution, if you are still having  trouble.