Coinbase claims that the Coinbase Card, the Coinbase Pre-Paid VISA Debit card is provided by Pathward and powered by MARQETA. Coinbase indicated that “POWERED BY MARQETA” is to mean that the Coinbase Card is managed by MARQETA”.. According to Coinbase this means managed and administrated fully by MARQETA, up to and including Card Disputes.
Below is the email I Received from Coinbase advising that I contact MARQETA to follow up on my disputes that have been pending now for 58 days. Rather suspicious that it took Coinbase more that 55 days to advise me that MARQETA was processing my disputes. Email from Coinbase below.
Hi James,
I understand how frustrating this situation must be, and I want to clarify a few points to help resolve your concerns.
The Coinbase Card is powered by Marqeta, as mentioned in the Coinbase Help Center at: help.coinbase.com/en/coinbase/trading-and-funding/coinbase-card/use-cb-card. Most card-related issues, including transaction disputes, are processed and reviewed by Marqeta, not directly by our team.
For additional information or troubleshooting steps, you can refer to this help article: help.coinbase.com/en/coinbase/trading-and-funding/coinbase-card/cb-card-troubleshoot. It also explains that contacting the number on the back of your physical Coinbase Card will redirect you to Marqeta for further assistance.
I sincerely apologize for the inconvenience caused by this delay. Rest assured, I will continue to monitor your case until we reach a resolution.
Thank you for your understanding.
Best regards,
Bree - Coinbase
Upon contacting MARQETA, They emphatically deny this is the case and reroute me directly back to Coinbase. And the cycle continues. My money is still not returned nearly two months later and everyone involved is denying responsibility.
ONLY THING I CAN HOPE FOR IS THAT IF NO ONE IS MANNING THE HELM OF THE SHIP THEN EVENTUALLY IT WILL RUN AGROUND, AND WHEN IT DOES I HOPE IT CATCHES FIRE AND BLOWS UP.
