April 24, 2024
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Issues logging in and accessing sandbox

Issues logging in and accessing sandbox

frankie
New Contributor

Is anyone else getting this error when logging in? 

"Something went wrong

 
This information has been logged and our engineers are on it.
If this problem persists contact Marqeta support."
 
I've tried multiple browsers and cleared the cache and cookies, but the issue persists. Sometimes I just get the redirect screen that prompts me to refresh my browser if I am not redirected within 5 seconds, After refreshing I will either get the redirect screen or get the error pasted above. 
1 REPLY 1

twalson
Community Manager
Community Manager

Hi, thanks for flagging this here. We are aware of an intermittent login issue that is affecting a small amount of our users. We are working on a resolution now and will follow up when this should be repaired.

Thanks,

Tyler